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Frequently Asked Questions

Welcome to our FAQ page! At www.pieceofholyland.com, we understand that navigating through our collection of religious jewelry and accessories may bring up questions. This page is here to provide you with clear and concise answers to ensure your shopping experience is as seamless as possible.

Explore the frequently asked questions below to find information about our product materials, sizing, shipping policies, returns, and more. If you can't find the answer you're looking for, feel free to contact our dedicated customer support team, and they will be delighted to assist you.

Thank you for choosing www.pieceofholyland.com for your religious jewelry and accessories needs. We're here to make your shopping journey enjoyable and meaningful.

What makes your Catholic jewelry and accessories unique?

At pieceofholyland.com we take pride in offering Catholic jewelry and accessories that are not only beautifully crafted but also deeply meaningful. Our pieces are designed to reflect the rich history and symbolism of Catholic tradition, incorporating timeless symbols and sacred motifs. We source them from trusted artisans and suppliers in the Holy Land to ensure authenticity and spiritual significance. They are all handmade unless stated differently.

Can I wear the Catholic jewelry every day?

Yes, our Catholic jewelry is designed for everyday wear. They are made from high-quality materials to ensure durability and longevity, allowing you to carry your faith with you wherever you go.

Where do you source your holy water and holy soil from?

Our holy water is sourced directly from blessed locations in the Holy Land, currently Palestine, Israel and Jordan, maintaining its authenticity and spiritual properties. The holy soil we offer comes from sacred grounds where Jesus walked and biblical events took place, providing you with a tangible connection to the Holy Land.

Is the holy water truly blessed?

Indeed! The holy water we offer is sourced from blessed locations in the Holy Land all along the Jordan river, ensuring its authenticity. Following Catholic tradition, it is blessed, making it a potent instrument for spiritual cleansing, protection, and renewal. Additionally, each purchase includes a certificate of authenticity to further affirm the sacred nature of the holy water.

Are your products suitable for gifts and special occasions?

Certainly! Our collection of Catholic jewelry, including Crucifixes, Rosary Bracelets, holy water, and holy soil, offers meaningful gifts for various occasions such as baptisms, confirmations, weddings, and more. These items are meticulously designed to inspire and fortify the faith of both the giver and the recipient.

Do you offer customization or personalized items?

Currently, we do not offer customization or personalized items. However, we have a wide range of Catholic jewelry and accessories to choose from, and we believe you'll find something that resonates with your personal faith and style.

Are your products suitable for all denominations within Catholicism?

Our products are designed to celebrate the common faith and traditions of Catholicism. While they may hold special significance for specific denominations, they are generally suitable for all Catholics who wish to embrace the beauty and spirituality of their faith.

Can I place an order via phone or e-mail?

Unfortunately, we are unable to process orders through email. We ask and encourage you to place your order online, however, customer service is also available via email or phone to assist you with your purchase. If you are having difficulty in placing an order, you are more than welcome to contact us, and we will provide you with the help necessary to complete your order. We are available Sunday - Thursday from 8:00 AM to 5:00 PM Jerusalem Time (GMT‎+2). You can always contact us if you have any question at info@pieceofholyland.com or via WhatsApp button on this site.

What is the Shipping Processing Time?

Orders placed on www.pieceofholyland.com ship Sunday - Friday and are typically processed within two business days after you submit your order. Delivery time will depend upon the selected shipping method available to you Custom orders may require additional processing time.

What are your shipping rates & methods?

We offer standard and expedited shipping options. Shipping costs and estimated delivery times will be provided at checkout. We ship from multiple locations directly from the Holy Land, currently including Israel, Palestine, and Jordan. Due to the geopolitical situation in the shipping regions, please be aware that delivery times may be subject to unexpected delays beyond our control.

Are there any additional custom duties or taxes to be paid on international orders?

We happily offer worldwide shipping, and we want your experience to be smooth. Please be aware that customs duties or taxes may apply to your order, depending on your country of origin and the destination of the goods. To avoid any surprises, we recommend checking with your local customs before placing an order. If you have any doubts or questions, feel free to reach out – we're here to help!

What if I provided an incorrect delivery address?

To make sure your goodies find their way to you without any hiccups, please double-check your address for completeness. It helps us keep things smooth and on time. If, by any chance, there's a detour due to an address goof-up, and unfortunately, if a parcel comes back because of an incomplete or wrong address, shipping fees are non-refundable.

What if the product I ordered arrived damaged?

When your order arrives, could you please take a moment to give it a once-over? If you spot any damaged items due to shipping, reach out to our fantastic Customer Care Team within 24 hours. Check out our Return Policy for all the nitty-gritty details. We're here to team up with you and set things right!

Is there Order Cancellation Policy?

We get that sometimes plans change, and you might need to cancel an order. No worries! You can cancel any product order before it takes off on its journey. Just shoot us an email at info@pieceofholyland.com to make it happen. If your order is already in motion, there's a 15% cancellation fee to be applied before issuing a credit, as we incur irreversible fees duringduring order processing and shipping. Once it's shipped, treat it like a return, following our return policy.
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Mother and son praying in a Church

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Sacred Water Rosary - Handmade Olive Wood Rosary with Holy Water
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PRODUCT TYPE: Rosary

Experience the power and beauty of the Holy Land with our "Sacred Water" Olive Wood Rosary, carefully crafted with devotion and tradition. Handmade in Bethlehem, this rosary boasts high-quality oval olive wood beads and a rust-resistant aluminum centerpiece. As an...

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Holy Water from Jordan River in Handcrafted Olive Wood Box
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PRODUCT TYPE: Olive Wood Box

Get your sample of divine and blessed Holy Water from the Jordan River. Encased in a handcrafted Olive Wood box, this 5ml glass vial holds the sacred liquid, gathered from the holy waters of Jordan River. Its age-old heritage and...

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Blessed Holy Water, incense, and Bethlehem Holy Soil in Handcrafted Olive Wood Box
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PRODUCT TYPE: Olive Wood Box

Experience the blessings of the Holy Land with our handcrafted Olive Wood box containing divine and blessed Holy Water, Incense from Jerusalem, and Holy Soil from Bethlehem. These 5ml glass vials hold sacred liquids gathered from the Jordan River, Bethlehem, and...

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Holy Water from the Mary's Well in Nazareth + Holy icon of Virgin Mary
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PRODUCT TYPE: Holy Water

✟ This is a unique chance to possess Genuine & Undiluted Holy Water from the Mary's Well in Nazareth, delivered straight from the Holy Land ✟ GIFT INCLUDED: Exquisite 6cm x 9cm (2.3in x 3.5in) hand-painted wooden icon in Bethlehem,...

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