Privacy policy

Last updated: May 2026

This Privacy Policy describes how Piece of Holy Land ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.pieceofholyland.com, use our services, or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refers to you as a user of the Services — whether as a customer, website visitor, or any other individual whose information we have collected as described below.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we will post the revised policy on our Site and update the "Last updated" date at the top of this page. Any other steps required by applicable law will also be taken.

How We Collect Your Personal Information

We collect personal information about you from several sources, as described below. The information we collect depends on how you interact with us.

In addition to the specific uses described in this policy, we may use the information we collect to communicate with you, provide our Services, comply with legal obligations, enforce our terms of service, and protect the rights and safety of our users and our business.

Information You Provide Directly

When you use our Services, you may provide us with:

Contact details — your name, address, phone number, and email address.
Order information — your name, billing and shipping addresses, payment confirmation, email address, and phone number.
Account information — your username, password, and security questions.
Shopping activity — items you view, add to your cart, or save to a wishlist.
Support communications — any information you include when contacting us for customer support.

Some features of our Services may require you to provide certain information. You may choose not to provide it, but this may prevent you from accessing or using those features.

Information We Collect Automatically

We automatically collect certain information about how you interact with our Services. To do this, we may use cookies, pixels, and similar technologies. This usage data may include your device and browser information, network connection details, IP address, and other information about how you access and use our Site.

Information We Obtain from Third Parties

We may also receive information about you from third parties, including:

Service providers and vendors who support our Site and Services, such as Shopify.
Payment processors, who collect payment information to process your transactions and fulfill your orders.
Advertising and analytics partners, who may collect information when you visit our Site, open our emails, or interact with our advertisements.

Any information we receive from third parties is handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, nor are we responsible for their privacy practices. Please refer to the section on Third-Party Websites and Links for more information.

How We Use Your Personal Information

Providing our Services. We use your personal information to fulfill orders, process payments, manage your account, arrange shipping, facilitate returns and exchanges, send transaction-related notifications, and enable product reviews.

Marketing and advertising. We may use your information to send you marketing communications by email, text message, or post, and to display advertisements tailored to your interests on our Site and other platforms.

Security and fraud prevention. We use your information to detect, investigate, and take action against potentially fraudulent, illegal, or harmful activity. If you believe your account has been compromised, please contact us immediately. We strongly recommend that you keep your account credentials private and do not share them with others.

Customer support and communication. We use your information to respond to your enquiries, provide effective customer support, and maintain our relationship with you.

Cookies

Like many websites, we use cookies on our Site. Cookies help us power and improve our Services, remember your preferences, run analytics, and better understand how users interact with our Site.

For details about the cookies used in connection with Shopify, please visit https://www.shopify.com/legal/cookies.

We may also allow trusted third-party service providers to place cookies on our Site to help tailor services, products, and advertising.

Most browsers accept cookies by default. You can adjust your browser settings to remove or block cookies, though doing so may affect the functionality and user experience of our Services. Please note that blocking cookies may not fully prevent information from being shared with third-party partners such as advertisers.

How We Disclose Your Personal Information

We may share your personal information with third parties in the following circumstances:

Service providers and vendors who perform functions on our behalf, such as payment processing, IT management, data analytics, customer support, cloud storage, order fulfillment, and shipping.
Business and marketing partners, including Shopify, to deliver services and relevant advertising. These partners operate under their own privacy notices.
At your direction or with your consent, for example, to ship your order, or through your use of social media integrations or login features.
Within our corporate group or affiliates, where reasonably necessary to operate our business.
In connection with a business transaction, such as a merger or acquisition, or as required by law — including in response to legal process, to enforce our terms of service, or to protect the rights and safety of our users and our business.

Categories of Information Disclosed

Over the past 12 months, we have disclosed the following categories of personal information for the purposes described in this policy:

Identifiers — such as contact details and order or account information.
Commercial information — such as order history, shopping activity, and customer support records.
Internet or network activity — such as usage data and site interaction information.

This information has been shared with vendors and service providers, business and marketing partners, and our affiliates.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

Our Services may allow you to submit product reviews or other content. Any content you post to a public area of our Services will be visible to others. We do not control who can access information you choose to make public and cannot guarantee that others will handle it responsibly.

We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy or use of any information shared or received in public areas of our Services.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. If you follow a link to a site we do not operate or control, we encourage you to review that site's privacy policy and terms before providing any personal information.

We are not responsible for the privacy practices, security, or content of third-party websites or services. The inclusion of a link on our Site does not imply our endorsement of that site, its content, or its owners, unless explicitly stated.

Children's Privacy

Our Services are not directed at children. We do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below and we will take steps to delete that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" — as those terms are defined under applicable law — the personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, please be aware that no security system is completely impenetrable and we cannot guarantee the absolute security of your information. We also recommend that you avoid communicating sensitive information over unsecured channels.

We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with our legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may only apply in certain circumstances, and may be subject to exceptions permitted by law.

Right to Access / Know — You may request access to the personal information we hold about you, including how it is used and shared.
Right to Delete — You may request that we delete the personal information we maintain about you.
Right to Correct — You may request that we correct inaccurate personal information.
Right of Portability — You may request a copy of your personal information and, in certain circumstances, ask us to transfer it to a third party.
Right to Restrict Processing — You may ask us to stop or limit our processing of your personal information.
Right to Withdraw Consent — Where we rely on your consent to process information, you may withdraw it at any time.
Right to Appeal — If we decline your request, you may have the right to appeal. You can do so by responding directly to our decision notice.
Marketing Opt-Out — You may opt out of promotional emails at any time using the unsubscribe link included in those messages. Please note that opting out of marketing communications does not affect our ability to send transactional or account-related emails.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request. You may also designate an authorised agent to submit requests on your behalf, in which case we will require evidence that the agent is authorised to act on your behalf and may still ask you to verify your identity directly.

We will not discriminate against you for exercising any of these rights.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

International Users

We may transfer, store, and process your personal information outside the country in which you reside, including in Israel and the United States. Your information may also be processed by our staff or third-party partners in other countries.

Where we transfer personal information from the European Economic Area or the United Kingdom, we do so using recognised safeguards such as the European Commission's Standard Contractual Clauses, or equivalent mechanisms approved by the relevant competent authority, unless the transfer is to a country already deemed to provide an adequate level of protection.